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Shopping Help @ KickItDeals.com
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment
- Viewing Orders and Updating Account Information
- Contact Us
- Shipping & Delivery
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- Where do you ship? To your door and to any address in the world (excluding the african continent).
- How long until it leaves the warehouse? Usually sometime within 24 business hours.
- Arrives to my door? 5 - 10 working days. But please note that your order is subject to unforseeable delays such as bad weather, etc.
- How about online tracking/proof of shipment? Most orders have online tracking included.- What if it the order lost? No worries. We will immediately re-ship an replacement.
- Privacy & Security
- KickItDeals have made sure that you have one of the safest and seamless online shopping experiences around, and how?
- We can't see your passwords - Our user administration system does in no circumstance allow it.- - We can't see your credit card details - That information is held with really, really well known and hacker proof secure third parties (i.e. Paypal or your bank).
- - We are secure (to the max) for your transactions - We use the highest available level of encryption to secure your checkout process making it extremely safe from hackers and other intruders.
- - We don't share your information with third parties - Your email and contact details will absolutely not under any condition be passed on to other companies.
- Returns & Replacements
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We have a no hassle - no worries return policy meaning that if the item you receive is not right, whatever the reason, contact us within 7 days of receiving your order, we'll give you details on how to return it and once we receive it back, we will promptly refund your money or you can exchange it for something else. But there's a few conditions you should be aware of:
- You the customer has to pay for postage costs (by which we are not responsible if it is lost in the means of getting to us).
- Everything must be returned in original, unused condition.
- Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return if this occurs.Easy and simple :)
- Ordering
- Here's what typically happens when you place an order through KickItDeals:
- 1. After checkout, your order and payment is processed.
- 2. Once your order is confirmed it is prepared and packed for shipping.
- 3. Your order is shipped and a notification email is sent to you along with tracking (if available).
- 4. Days later, you receive your KickItDeals order :)
- If ever your order is lost in transit, KickItDeals will immediately send a replacement.
- Payment
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KickItDeals' goal is to make the online payment process fast and secure as possible. We offer two payment options which are both easily accessible.
- Paypal - (Visa/MasterCard)
- Internet Banking & Offline Bank Deposit - Your bank account to ours, simple enough. Bank details are provided as you checkout.
- Viewing Orders and Updating Account Information
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information.
- When you log in to your account, you will be able to do the following:
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
- Contact Us
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information.
- When you log in to your account, you will be able to do the following:
- Proceed through checkout faster when making a purchase
- Check the status of ordersView past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
Need help with a product or want to speak to our friendly, expert customer service team? Here are three ways to find help:
1. View our frequently asked questions (FAQ) database with dozens of common questions and answers.
2. Contact a customer service rep and receive a reply within 12 business hours.
3. Call us on (02) 61004049
